Terms & health disclaimer.

These terms form an agreement between you and Caroline Chen ("we", "us", "our"), the operator of wellnessguidechina.com and the trade name "Wellness Guide in China". By using this website or engaging us for wellness or healthcare guidance, you accept these terms.

1. Non-clinical service

Wellness Guide in China provides research, administrative coordination, English-language communication support, logistics, and on-site accompaniment. The service is non-clinical. We do not provide diagnosis, medical or wellness advice, treatment recommendations, prescriptions, interpretation of test results, or emergency care. All clinical decisions remain between the patient and licensed clinicians.

"Wellness guidance" means comparing wellness and healthcare pathways, helping the patient prepare for clinical conversations, and arranging the right support. It is not a substitute for professional medical, mental health, or allied health advice.

2. No wellness, clinical, or outcome guarantees

We do not guarantee the availability of any specific institution, clinician, appointment, treatment, cost, wait time, or outcome. Wellness and clinical decisions are controlled by third parties (hospitals, clinics, licensed clinicians, regulatory bodies) and can change without notice. The illustrative cost calculator and any examples on this site are not quotes, recommendations, or guarantees.

3. Independent status

The service is independent and patient-paid. Institutions shown on this website are examples of Beijing wellness and healthcare resources. Their inclusion does not indicate affiliation, endorsement, partnership, guaranteed access, or suitability for a particular patient.

4. Booking, payment, and cancellation

A service engagement becomes binding only after a written confirmation that specifies the scope, timeline, fees, and cancellation terms. Unless a different schedule is agreed in writing, the following default schedule applies:

Cancellation more than 14 days before service start: full refund minus non-recoverable third-party costs.
Cancellation 7–14 days before: 50% of the fee.
Fewer than 7 days before: 100% of the fee.

Medical, wellness, and clinical fees charged by hospitals, clinics, or licensed clinicians are separate. Travel, accommodation, meals, and personal expenses are not included unless explicitly confirmed in writing.

5. Sensitive information and consents

You agree to provide truthful information about your health history, current conditions, allergies, and medications that are relevant to the service. When a service engagement requires sensitive health information, a separate consent process will explain what is collected, why, and how it is stored. The terms of the privacy notice apply in addition to these terms.

6. Client responsibilities

Arrange valid travel documents, visas, and insurance.
Provide truthful information about your health and access requirements.
Conduct yourself professionally during meetings and site visits.
Comply with the security, confidentiality, and photography rules of each host institution.

7. Intellectual property

All content on this website — including text, layout, design, photography, brand marks, and the "Wellness Guide in China" name — is owned by Caroline Chen or her licensors and is protected by copyright, trademark, and database rights. You may:

Read and link to pages for personal or internal evaluation.
Quote brief excerpts with clear attribution and a link back to the source page.

You may not:

Copy, republish, or scrape the website in bulk, or use it to train machine-learning models without prior written consent.
Use the "Wellness Guide in China" name, logo, or imagery to suggest affiliation, partnership, or endorsement that does not exist.
Remove or alter copyright, trademark, or attribution notices.

8. Third-party services and links

The website links to third-party services such as Calendly, font providers, and (optionally) analytics tools. We do not control and are not responsible for their availability, content, privacy practices, or terms. Your use of any third-party service is at your own risk and subject to that provider's own terms.

9. Disclaimer of warranties

The website and any related materials are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and quiet enjoyment.

10. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, loss of profits, revenue, data, goodwill, or business opportunities, even if we have been advised of the possibility of such damages. Our total aggregate liability arising out of or relating to your use of the website or a service engagement will not exceed the fees actually paid by you to us for the relevant engagement.

11. Indemnity

You agree to indemnify and hold harmless Caroline Chen from any claim brought by a third party arising out of your breach of these terms, your misuse of the website, or your violation of any law or third-party right.

12. Emergencies

This service is not appropriate for emergencies or situations requiring immediate clinical judgment. In an emergency, contact local emergency services or a licensed medical provider.

13. Governing law and disputes

These terms are governed by the laws applicable at the place of business of Caroline Chen, without regard to conflict-of-laws principles. We will first attempt to resolve any dispute informally. If that is not possible, the dispute will be submitted to the competent court at that same place of business, unless a mandatory consumer-protection law in your country gives you the right to bring proceedings in your own courts.

14. Changes to these terms

We may update these terms from time to time. The "last updated" date below will reflect the most recent revision. Continued use of the website after a change means you accept the revised terms.

15. Contact

For questions about these terms, see the contact page.

Last updated: 13 June 2026. This draft is a working document and should be reviewed by qualified counsel before being treated as legally binding.